Communication

We are pleased to provide further details of how we will communicate throughout the advice process.

We will:

• Confirm our advice in writing, either prior to, or shortly after, making any recommendations*.
• Confirm the scope of any Financial Planning Report that you appoint us to complete on your behalf.
• Communicate in terms that relate specifically to you and your circumstances - avoiding excessive use of computer-generated, standard format text.
• Relate all recommendations made to your specific financial planning needs and objectives.
• Provide a balanced view of our recommendations - highlighting both the risks and the benefits.
• Communicate the risks associated with potential financial planning areas that have either not been reviewed, or where recommendations have been declined.
• Communicate in terms that are clear, concise and easily-understood - keeping our advice 'jargon' free, whilst also avoiding overly long explanations!

*The industry term for such a communication is a 'Suitability Letter' - i.e. the suitability of our recommendation. The industry refers to a 'Closure Letter' for mortgage-related business and a 'Statement of Demands & Needs' for some forms of General Insurance.

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