On-Going Service

To date, our on-going service has taken many forms. Depending on the needs of our clients, it has ranged from completing 'one-off' transactions to being appointed on a monthly 'retainer' basis.

As part of our approach to seek constant and never-ending improvement, we are currently reviewing the way that we provide on-going service to our clients. We often ask ourselves the following questions:

• How do we accurately establish what 'good' service means to each individual client?
• How do we ensure that we not only meet these requirements, but exceed them?
• How do we maintain such on-going service and at what cost?
• What represents 'value for money' to each client?
• How do we delight our clients so that they enthusiastically introduce The Chester Partnership to their friends, family and colleagues?

We would be very interested to hear your views on 'service', and welcome your replies to the following questions:

• What are your experiences of financial services to date - good and bad?
• What did it 'look' like?
• How did it 'feel'?
• What did it cost?
• What did you expect?
• What would you want?

Please let us know. Your input will be helpful as we continue to shape the future of The Chester Partnership Limited.

Back to "The Advice Process"